This long-term project required discovery, design and delivery of programs at different stages – igniting and facilitating discussion, and then maintaining momentum for change across the business. Starting with facilitated and participatory forum theatre with leaders, we conducted needs analysis and project discovery to understand the changes required to make Telstra’s vision a reality. Once we had uncovered the opportunities, we identified how we could stimulate conversation amongst a wider group of people leaders that would be spread throughout the business. Again, we determined that forum theatre was the most appropriate and effective medium, and our design of multiple case studies around key flexibility themes ensured people were exposed to different scenarios, furthering the participation and discussion.